Client Benefits Sites (Part 3: Troubleshooting)

The edit isn’t visible — the table wasn’t published, or the page is cached. Hard-refresh after a few minutes.
A document is missing — Client column doesn’t include the site, File and External URL are both empty, or the table wasn’t published.
A document is under General & forms instead of its line — Category is blank or General/Things to Know.
A document isn’t on the card — Placement is None. Set it to Coverage card.
The OE layout is missing — OE end is blank or in the past.
No group sessions — check the event record’s Show on Microsite, Internal Client Code, Event Type and date. OE events only show while the OE layout is on. If no events show at all, ask Brittany to check the site’s Internal Client Code.
No specialist in New Hires — Enrollment specialist is blank.
No guide book or View Benefits Guide button — no document has placement Benefit guide.
Welcome videos are missing — placement Overview video and a vimeo or youtube watch link in External URL.
A carrier is missing from the directory — its row isn’t tagged with the site under Client site.
Initials instead of a photo — the person has no headshot in People Master (Brittany).
The header shows text instead of the logo — Logo is blank, which is by design.

Feel free to contact Brittany with any issues, or set up a time to review the site here: Calendar

Try some of the standard fixes below.